Refund policy

Refund, Damage, and Replacement Policy

We take great care in preparing and shipping every fragrance decant order, and each item is carefully inspected and securely packaged prior to shipment. That said, once an order leaves our possession and is transferred to the carrier, circumstances outside of our control may occasionally result in damage during transit.

Due to the personal, consumable, and limited nature of fragrance decants, all sales are considered final. However, we understand that shipping issues can occur, and we are happy to review legitimate cases of damage on an individual basis.

Reporting Damage

If your order arrives with damage, you must contact us within three (3) calendar days of the confirmed delivery date. This time frame is strictly enforced to ensure claims can be accurately reviewed and addressed. Requests submitted after this period may not be eligible for consideration.

When submitting a damage report, you may be asked to provide supporting documentation, which can include but is not limited to:

  • Clear photos and/or video showing the damaged fragrance decant(s)

  • Photos and/or video of the original shipping box, packing materials, and labels

  • Evidence of leakage, breakage, or other shipping-related damage

  • Any additional information reasonably requested to help us assess the situation

Providing complete and clear documentation helps us evaluate claims fairly and efficiently. Claims that lack sufficient evidence, are incomplete, or appear inconsistent with shipping damage may be denied.

Review and Replacement Process

All damage claims are reviewed carefully and individually. If damage is verified and the claim is deemed legitimate, we may, at our discretion, offer a replacement of the affected item(s). Please note that:

  • Replacements are not guaranteed

  • Availability of the fragrance may affect replacement options

  • Refunds are generally not issued for fragrance decants

  • Replacement decisions are made on a case-by-case basis

Our goal is to be fair while also protecting the integrity of our small business and inventory.

USPS and Carrier Claims

In certain situations, we may require customers to file a damage claim directly with USPS or the applicable shipping carrier before a replacement can be considered. This step helps document carrier responsibility for transit damage. If this is required, we will provide guidance on how to proceed.

Important Notes

  • We do not guarantee replacements, refunds, or service for any claim

  • Submission of a damage request does not guarantee approval

  • Claims that are fraudulent, abusive, or submitted in bad faith will be denied

  • Minor cosmetic issues that do not affect the usability of the fragrance may not qualify as damage

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Refund, Damage, and Replacement Policy.